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Elements and Performance Criteria

1. Assess own or supplier quality
   • Assessment and evaluation of own or supplier capability and quality system is conducted.
   • Processes for production and delivery of goods or services are evaluated.
   • Recommendations concerning assessed ability to comply with quality standards are made according to OHS practices and quality accreditation requirements where relevant.
2. Establish quality assurance procedures with supplier or customer
   • Specifications of goods and services to be supplied are identified and documented.
   • Precise quality requirements are confirmed with supplier or customer.
   • Agreed quality assurance system is negotiated.
   • Delivery dates are agreed.
   • Verification method, systems and procedures for dispute settlement are established and agreed.
   • Recording system for products or services that ensures traceability, where required, is established.
3. Check for conformance to specifications
   • Conformance of materials or products to quality standards is established against specifications.
   • Checks of quality of materials, services or equipment delivered are coordinated.
   • Corrective action is initiated, where applicable, to obtain or maintain desired quality.
4. Maintain records
   • Records are maintained and reports prepared, where necessary.

Required Skills

This describes the essential skills and knowledge and their level

Demonstrates knowledge of quality standards codes of practice policies and procedures production processes materials and products characteristics of materials products services and equipment provided by external suppliers appropriate quality methodologies their capabilities limitations and applicability relevant measurement techniques and quality checking procedures quality assurance principles and agreements quality standards and practices OHS practices including hazard identification and control measures workplace practices recording and reporting practices

Demonstrates skills to interpret quality assurance agreements standards and service requirements liaise and negotiate with suppliers or customers use quality management systems and processes monitor conformance of products or services carry out visual inspections of materials component parts and final products carry out measurements and inspections communicate effectively individuals work groups and supervisors prepare and present reports specifications and quality assurance agreements read interpret and follow information on work specifications standard operating procedures and work instructions and other reference material maintain accurate records sequence operations meet specifications clarify and check taskrelated information carry out work according to OHS practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package
Critical aspects of evidence	Demonstrates skills and knowledge to interpret specifications and quality standards liaise and negotiate with suppliers and customers on quality issues interpret the results of quality assessments in terms of specifications and quality standards take required action where suppliers are found to be in breach of quality assurance agreements maintain accurate records
Consistency in performance	Consistently applies skills and knowledge when organising work completing tasks according to instructions working systematically with attention to detail identifying improvements and avoiding damage using workplace practices using OHS practices recording and reporting accidents and incidents assessing operational readiness of equipment recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions
Resource implications	Access is required to real or appropriately simulated situations including work areas materials and equipment and to information on workplace practices and OHS practices
Context for assessment	Assessment may occur on the job or in an appropriately simulated environment
Interdependent assessment	This unit may be assessed independently or in combination with other relevant units

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Legislative/regulatory requirements	All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.
Quality standards may relate to	materials component parts final products services production processes
Quality assurance may include	monitoring conformance with specifications reporting of variances consulting and liaising with suppliers and other functional areas evaluating supplier capabilities preparing reports and other documentation monitoring and reviewing procedures inspections audits of compliance with quality control guidelines
OHS practices	OHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may relate to: manual handling techniques standard operating procedures personal protective equipment safe materials handling taking of rest breaks ergonomic arrangement of workplaces following marked walkways safe storage of equipment housekeeping reporting accidents and incidents environmental practices

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